Welcome to Blackburn Road Surgery
Our main surgery is at Birstall and we have a branch surgery at Birkenshaw. The practice area covers Birstall, Gomersal and Birkenshaw.
Ever wondered why you can get an appointment?
In the last week alone there were 16 GP appointments and 66 Nurse appointments wasted due to patients not attending for their appointments and not cancelling.
21 hours and 10 minutes of wasted clinical time
In the last 3 months there were 639 appointments wasted through patients not attending and not cancelling pre booked appointments. These appointments could have been used by other patients.
The practice is now writing to patients that fail to attend and introducing a policy that will result in multiple repeat offenders being required to register at another practice.
Following a review by the Doctors, managers and the Patient Group of the 2019 patient survey a number of changes have been made.
These include:
· An increase in GP appointments
· Pharmacist Face to face and telephone appointments (Birkenshaw)
· Birkenshaw opening Tuesday, Wednesday and Friday afternoons
· Changes to the appointment system.
o Telephone Appointments: These will be offered to patients and the GP will call you within 24 hours.
o Staggered Release of Appointments: Appointments will be released at 0800 and 1200. Appointments will be able to be booked 48 hours and 2 weeks in advance.
o GP appointments will be able to be booked online
These changes will come into effect from 1 July.
Survey
The Practice is conducting its annual patient survey, the survey forms are available in reception or here
We would appreciate it of patients would take the time to complete the form and provide us with comments.
Please send completed surveys to: blackburnroad.medical@nhs.net
The survey will close April 30th 2019.
Evening and weekend appointments now available.....
Patients can now see a local GP for routine appointments on weekday evenings and at weekends.
Pre-bookable and on-the-day appointments are available between 6.30pm and 9.30pm each weekday,
with additional slots available on Saturdays from 9am and 4pm and Sundays 9am and 1pm.
The scheme starts in August when evening and weekend appointments will be available for any patient registered with a GP in North Kirklees.
The appointments will be available in Dewsbury Health Centre.
How to book an evening or weekend appointment
There are ‘pre-bookable’ and ‘on-the-day’ appointments which can be accessed through your own GP practice, or by calling the free NHS 111 phone line out of normal working hours.
IMPORTANT UPDATE: THE GENERAL DATA PROTECTION REGULATIONS
We want to make patients aware that from the 25th May 2018 the ‘General Data Protection Regulations’ (GDPR) will come in to force in the UK – the information on this page is currently being updated to ensure that our patients have the information they need about how their Personal Health Data is processed, stored and shared. The Practice is currently working through the new legislation requirements, reviewing and updating our policies and procedures, training our Practice Team members and preparing update information ready for publication for our patients.
See page links under Further Information at bottom of page.