Following a review by the Doctors, managers and the Patient Group of the 2019 patient survey a number of changes have been made.
These include:
· An increase in GP appointments
· Pharmacist Face to face and telephone appointments (Birkenshaw)
· Birkenshaw opening Tuesday, Wednesday and Friday afternoons
· Changes to the appointment system.
o Telephone Appointments: These will be offered to patients and the GP will call you within 24 hours.
o Staggered Release of Appointments: Appointments will be released at 0800 and 1200. Appointments will be able to be booked 48 hours and 2 weeks in advance.
o GP appointments will be able to be booked online
These changes will come into effect from 1 July.
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We have now been awarded the Armed Forces veteran friendly accreditation, and we have an accredited clinician Sister Kelly Collins who is trained to help, support and better identify and treat veterans, by ensuring that they are referred, where appropriate, to the dedicated care that is available to them. Please enquire at the surgery if you are a current or past member of the armed forces or are a family member of an armed forces veteran for further details.
We are taking part in the McMillan coffee morning and the first one will be held at Blackburn Road Medical Centre on Saturday 28th of September during the flu clinic, if anyone would like to donate any baking of any description please inform reception. We are hoping to have Carers Count present and also members of the practices Patients Participation Group.
NHS App
The new, simple and secure way to access a range of NHS services on your smartphone or tablet.
What the NHS App does
Use the NHS App to:
check your symptoms
find out what to do when you need help urgently
book and manage appointments at your GP surgery
order repeat prescriptions
securely view your GP medical record
register to be an organ donor
choose how the NHS uses your data
Check which features you can use
The NHS App is being gradually rolled out across England now.
You can check if your GP surgery is connected when you open the app for the first time. If it isn’t, you can register your email address and we’ll notify you when they go live. Alternatively, you can check our list of surgeries that are already connected below.
If your surgery isn’t connected you can still download the app and use it to check your symptoms and find out what to do when you need help urgently.
We expect all surgeries to be connected by 1 July 2019.
For further information please visit: https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/ AND
https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/help-and-support/
Ever wondered why you can get an appointment?
In the last week alone there were 16 GP appointments and 66 Nurse appointments wasted due to patients not attending for their appointments and not cancelling.
21 hours and 10 minutes of wasted clinical time
In the last 3 months there were 639 appointments wasted through patients not attending and not cancelling pre booked appointments. These appointments could have been used by other patients.
The practice is now writing to patients that fail to attend and introducing a policy that will result in multiple repeat offenders being required to register at another practice.
Evening and weekend appointments now available.....
Patients can now see a local GP for routine appointments on weekday evenings and at weekends.
Pre-bookable and on-the-day appointments are available between 6.30pm and 9.30pm each weekday,
with additional slots available on Saturdays from 9am and 4pm and Sundays 9am and 1pm.
The scheme starts in August when evening and weekend appointments will be available for any patient registered with a GP in North Kirklees.
The appointments will be available in Dewsbury Health Centre.
How to book an evening or weekend appointment
There are ‘pre-bookable’ and ‘on-the-day’ appointments which can be accessed through your own GP practice, or by calling the free NHS 111 phone line out of normal working hours.