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Practice Policies

Statement of Purpose

Privacy Notice

GDPR Privacy Notice

Data & Information Security Policy

Data & Information Security Policy

Confidentiality & Medical Records

Locked blue folder

All matters relating to individual patients are treated as strictly confidential. We will only give details about appointments, test results etc. to you personally and not to a relative or representative.  All staff at the practice have access to patient records at appropriate and relevant levels.  Patient information will only be passed onto 3rd parties (eg solicitors) only with the patient’s specific  written consent.

The practice is registered under the Data Protection Act & works within Caldicott Guidance.

Accessible Information Standard Policy

The Accessible Information Standard directs and defines a specific, consistent approach to identifying, recording, flagging, sharing and meeting the information and communication support needs of patients, service users, carers and parents, where those needs relate to a disability, impairment or sensory loss.

It is of particular relevance to individuals who are blind, d/Deaf, deaf blind and / or who have a learning disability, although it will support anyone with information or communication needs relating to a disability, impairment or sensory loss, for example people who have aphasia or a mental health condition which affects their ability to communicate.

The Standard applies to service providers across the NHS and adult social care system, and it specifically aims to improve the quality and safety of care received by individuals with information and communication needs, and their ability to be involved in autonomous decision-making about their health, care and wellbeing.

Registered patients will have an alert added to the home page of their medical notes and a pop-up will prompt anyone who opens their record to ask about their needs.

New patients registering with the practice, will be asked about their information or communication needs at the point of registration.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service form

If you have a complaint or concern about the service you have received from the doctors or any of the staff working in the practice, please let us know.

We operate a practice Complaints Procedure as part of the NHS system for dealing with complaints. Should you require assistance you can contact :- Patient Advisory Liaison Service on 0800 052 5270.

Complaints Brochure 2019

Suggestions

If you have any suggestions for improvements in the way the surgery operates, please put in writing and put in the prescription box in the waiting room or ask to see Mr Gwatkin, Practice Manager.

Zero Tolerance Policy

The practice has a policy in relation to abusive and threatening behaviour – if any patient behaves in this way, as a consequence they may be removed from the practice list.

FAQs GDPR and My GP patient Record

How we use your data leaflet

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

CCTV Information

CCTV Practice Leaflet

CCTV Policy



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